Refund And Cancellation Policy

Refund And Cancellation Policy

Refund Policy for Web Design and Programming Services

Ivy Enterprise, LLC always provides a complete written estimate with each website project. Once the client agrees to the scope of work and estimated cost, Ivy Enterprise, LLC issues a contract with the payment terms, timelines and scope of work. Each client is required to submit a 50% down payment at the contract signing in order to begin the project. The 50% down payment can be made by CREDIT CARD, business check, personal check or direct deposit. The amount of the down payment covers all labor costs involved in creating the initial design, programming hours, website graphics, custom coding, installing WordPress (for blogs), installing necessary plugins, customizing widgets, bootstrap integration, creating the main and sub navigation infrastructure, establishing the hosting account, and setup and mapping of the domain name.

Once the first phase of the project is completed the client is required to view the initial set up, approve or request modifications to the design, and submit all proofread content to Ivy Enterprise, LLC. The client will be billed the 30% mid payment that will cover the costs of continued development of the site including content implementation (copy-writing), addition of customized graphics and teaser boxes, addition of photos, etc. The mid payment amount can be paid by CREDIT CARD, business check or personal check. Clients have access to the development server during this stage of the process to view progress of the website.

Once all of the content is approved and the site is built and ready to be published live to the web, clients are required to make and issue final approval via e-mail. At this time we will bill the final 20% This amount can be paid by CREDIT CARD, business check, personal check or direct deposit.

Once the development process has passed through the initial design phase, only the last 20% payment can be refunded as the remainder of the fee ACCOUNTS for labor that has been approved by client in first phase of project.

We do NOT issue refunds for any reason including but not limited to the following:

  • You just change your mind about building the site.
  • You don’t have enough money to finish the project.
  • You find another company that can finish the project cheaper. We will be glad to give you the source files for the design, and you can take them to another company to finish the project.
  • The direction of the project takes an unexpected turn and you no longer wish to complete the project.
  • Any other reasons stated within your contract with Ivy Enterprise, LLC

 

Refund Policy for Other Services

Other services including, but not limited to Graphic Design, Web Design and Development are typically custom projects. Each project is evaluated individually to estimate the total project cost, based upon the unique needs of each client.

Ivy Enterprise, LLC maintains the same refund requests for all other hourly work as stated in the above Web Design and Programming Policy. .

Charge backs

If we receive a charge-back or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $100 charge-back fee (issued to recover fees passed on to us by the CREDIT COMPANY), plus any outstanding balances accrued as a result of the charge-back(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a charge-back, contact us to address any billing issues at billing@ivyenterprisellc.com. Requesting a charge-back or opening a PayPal dispute for a VALID charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.